the Alto MasterCard Prepaid Card portal
where you can manage your cards, view your card balances, view recent transactions and report lost or stolen cards.
You can also manage your card via our SMS, IVR and Contact Centre.
To utilise the IVR call 0845 3500011 and follow the instructions.All card activations and PIN requests are performed by the IVR.
To use the SMS service send your texts to 60777. Send CARD BAL to check your balance, CARD TRX to check recent transactions, CARD STOP LOST to report the card lost or CARD STOP STOLEN to report the card stolen.
To speak to a Contact Centre representative call 0845 3500011.